Your privacy matters to us. This Privacy Policy explains what personal data gopaldo collects from Filipino players, how we use it, who we share it with, and what rights you have over your own information.
All personal data stored on gopaldo servers is encrypted at rest using industry-standard AES-256 encryption. Your account credentials, payment details, and identity documents are never stored in plain text.
gopaldo does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate the Platform, comply with legal obligations, and improve your experience as a player.
Filipino players have the right to access, correct, and request deletion of their personal data at any time. Submit a data request through our support team and we will respond within the timeframe required by Philippine law.
All data transmitted between your device and the gopaldo Platform is protected by TLS 1.3 encryption. Look for the padlock icon in your browser — that's your assurance that your connection to gopaldo is secure.
gopaldo processes personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its implementing rules and regulations as enforced by the National Privacy Commission (NPC).
Promotional emails and SMS notifications from gopaldo are always opt-in. You can withdraw your marketing consent at any time from your account settings or by contacting support — no questions asked.
This Privacy Policy is issued by gopaldo ("gopaldo," "we," "us," or "the Company"), the operator of the online casino platform accessible at gopaldo.net. gopaldo is committed to protecting the privacy and personal data of all players and visitors who interact with our Platform.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, you may contact our Data Protection Officer (DPO) at:
gopaldo Data Protection Officer
Email: [email protected]
Response time: Within 15 business days of receipt
This Privacy Policy applies to all personal data collected by gopaldo through:
This Policy does not apply to third-party websites or services that may be referenced on the Platform. gopaldo is not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies independently.
gopaldo collects the following categories of personal data from players and Platform visitors:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government ID number | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, home address | Account communications, support, regulatory notices |
| Financial Data | GCash number, bank account details, transaction history | Processing deposits and withdrawals, AML compliance |
| Gaming Data | Game history, wager amounts, session duration, win/loss records | Platform operation, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system, cookies | Security, fraud prevention, Platform optimization |
| Communications Data | Support chat logs, email correspondence, survey responses | Customer support, quality assurance, dispute resolution |
| Marketing Preferences | Opt-in/opt-out status, preferred communication channels | Sending promotional offers where consent has been given |
gopaldo does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law (for example, information related to responsible gaming self-exclusion requests).
Most of the personal data gopaldo holds is provided directly by you when you:
When you access the gopaldo Platform, we automatically collect certain technical data through cookies, log files, and similar tracking technologies. This includes your IP address, device identifiers, browser type, pages visited, and session duration. This data helps us maintain Platform security, detect fraud, and improve the overall player experience.
gopaldo may receive personal data about you from third parties in limited circumstances, including:
Under the Data Privacy Act of 2012 (Republic Act No. 10173), gopaldo processes your personal data on the following legal bases:
gopaldo uses your personal data for the following purposes:
gopaldo does not sell or rent your personal data to third parties. We share your data only in the following limited circumstances:
We engage trusted third-party service providers who process personal data on our behalf under strict data processing agreements. These include:
All service providers are contractually required to process your data only for the purposes specified by gopaldo and to maintain appropriate security standards.
gopaldo may disclose your personal data to government agencies, law enforcement bodies, or regulatory authorities — including PAGCOR and the Anti-Money Laundering Council (AMLC) — where required to do so by Philippine law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or part of gopaldo's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players before their data is transferred and becomes subject to a different privacy policy.
We may share your data with third parties in other circumstances where you have given your explicit prior consent to such sharing.
gopaldo uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit a website. We use the following types of cookies:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Required for the Platform to function — session management, login authentication, security tokens | No — disabling these will break core Platform functionality |
| Functional | Remember your preferences such as language, game settings, and responsible gaming limits | Yes — but some features may not work as expected |
| Analytics | Collect aggregated data on how players use the Platform to help us improve performance and content | Yes — via your browser settings or our cookie preference center |
| Marketing | Track your interactions with gopaldo promotions to deliver relevant offers (only where consent is given) | Yes — withdraw consent at any time from your account settings |
You can manage your cookie preferences through your browser settings at any time. Note that disabling strictly necessary cookies may prevent you from accessing certain parts of the gopaldo Platform.
gopaldo retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. The following general retention periods apply:
When personal data is no longer required, gopaldo will securely delete or anonymize it in accordance with our internal data disposal procedures. Anonymized data that can no longer be linked to an individual may be retained indefinitely for statistical and analytical purposes.
gopaldo implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, gopaldo will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay where required by law.
Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by gopaldo:
Request a copy of the personal data gopaldo holds about you, along with information about how it is being processed.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
Withdraw your consent to marketing communications or any other consent-based processing at any time, without affecting prior lawful processing.
To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within fifteen (15) business days. We may need to verify your identity before processing your request to protect against unauthorized access to your data.
If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
The gopaldo Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. gopaldo does not knowingly collect personal data from anyone under the age of 21.
If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact our support team immediately at [email protected].
gopaldo reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players by email or through a prominent notice on the Platform at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. We encourage you to review this Policy periodically to stay informed about how gopaldo protects your personal data. Your continued use of the Platform after the effective date of any revision constitutes your acknowledgment of the updated Policy.
This Privacy Policy is governed by and construed in accordance with the laws of the Republic of the Philippines, including but not limited to Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations. Any disputes arising from or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the appropriate courts and regulatory bodies of the Philippines, including the National Privacy Commission.
For any privacy-related concerns that cannot be resolved directly with gopaldo, you may file a complaint with the National Privacy Commission at privacy.gov.ph.
Your data is protected, your privacy is respected, and your experience is our priority. Join Filipino players across Manila, Cebu, Davao, and beyond on the gopaldo platform.
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